Cancellation Policy

Our cancellation policy: • If the client cancels a consultation within 48 hours of the appointment (but not less than 24 hours), a 50% session fee will be retained. with 50% being refunded.* • If the client cancels a consultation with less than 24 hours’ notice, then the full session fee will be retained. * • Please note, if your completed Basic Information and Food & Drink forms are not received at least 24 hours before the appointment, the nutrition consultation session cannot go ahead, and your fee will be forfeited, and no refund will be given. Your appointment will be deemed as a non-refundable cancellation. * Please note, for those who have purchased package deals which include diagnostic tests, the refund policy does not include the RRP cost of the test once the test has been processed. If a patient needs to return at test, it can only be accepted in original, sealed/unused condition within 30 days of purchase. Unless otherwise stated, packages must be used within 6 months.

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