Booking Terms and Cancellation Policy
On booking a consultation, you agree to my Terms of Engagement.
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If the client cancels a consultation within 48 hours of the appointment (but not less than 24 hours), 50% session fee will be retained. with 50% being refunded.
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If the client cancels a consultation with less than 24 hours' notice, then the full session fee will be retained.
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Please note, all forms need to be completed and returned to me fully completed at least 24 hours prior to our appointment. Failure to do so will result in the cancellation of the appointment and you will be charged the full session fee.
You will need to return, completed and signed, the Basic Information Form and Food and Drink Form and Food Diary to me at least 24 hours before our consultation for my preliminary analysis before our consultation. These need to be completed fully, including a food diary. Please be as honest and thorough as possible.
You can view my data protection policy by visiting https://www.sarahflower.co.uk/privacy-data-protection
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Exceptions may be made in cases of illness or emergency, where you let me know asap and rebook for an appointment within the month.